Toadstall Plants

Where are you based?

You can find us at Unit 18, Elliott Rd, West Howe Industrial Estate, Bournemouth BH11 8LZ.

The warehouse is open 4 days a week, as follows.

Monday CLOSED

Tuesday 10:00 - 16:00

Wednesday CLOSED

Thursday 10:00 - 16:00

Friday CLOSED

Saturday 10:00 - 16:00

Sunday 10:00 - 16:00

We also operate across a range of locations, including local markets such as Sturminster Newton, Dorchester, Wimborne (Allendale Centre) and Wareham. 

We offer sales via facebook and our website too (offering a delivery service to customers who require this), however, we do love to interact with our customers and so encourage everyone to come and see us whenever or wherever they can.

Are your products all locally sourced?

The vast majority of our products are grown in the South of England, mostly in Dorset and Hampshire. Unfortunately, some products cannot be sourced / grown locally, and for these we source from further afield if needed. If you would ever like to know more about a product and it's origin, please Contact Us. 

The product I would like is not listed, can you help?

Sometimes it is possible to source products that are not listed online, or to source products in bulk. If you wish to discuss this further, please Contact Us.

Do your Dad and sister really work for you?

Yes they do...

Toadstall Plants is a small, local business, ran by 'Mr Toadstall' himself, Simon. However, everyone deserves a day off and so Claire (sister) and Andy (Dad) can often be found helping out at markets, or in the warehouse.

If you see Claire, be sure to ask if she is Mr Toadstall's wife (of course she is not!)...it might well our most frequently asked question!

Payments

Are you VAT registered?

Yes, we are VAT registered and all prices are shown including VAT (unless stated otherwise).

What payment methods do you accept?

We accept the following payment methods;

• cash
• credit/debit card (all major cards accepted)
• contactless pay, including Apple Pay and Google Pay

Sadly, we are unable to accept PayPal or cheques.

Do you store my card details online?

No, your payment card information is not viewable, nor stored by Toadstall Plants. For more information on payments, please see our Privacy Policy.

Delivery

Does you van have a name?

Yes she does...

Lola the Low Loader

For more information on deliveries, please see our Delivery Information.

Refunds

For more information on refunds, please see our Refund Policy.

Guarantee

Do you offer any guarantee on my purchase?

Sadly, we are not able to offer any guarantee on your purchase, due to many factors that cause live plants to alter post-delivery. We do however ensure that all purchases are received in the condition you are expecting. For more information, please see our Refund Policy.

Trade Customers

Do you offer trade accounts?

Yes. For all our trade customers, we send regular stock updates, however there is no obligation to place regular orders. Where desired, we can also visit our trade customers each week, offering the chance to view the products before committing to buy. We are committed to providing all our customers with the best, and freshest possible products, to allow for the longest shelf life once purchased, and as a result, the vast majority of our stock is sold within 24 hours of arrival to us.

For more information, or to discuss becoming a trade customer, please Contact Us.

Plant Passports

What is a plant passport?

A plant passport is an official label for the movement of regulated plants and plant products within the EU, and where applicable, into and within EU Protected Zones. It assures compliance with all plant health requirements for the relevant plant or plant product, for example that it is free from particular pests and diseases. The content and format of these is publicly available on EUR-LEX. EUR-LEX is the site where EU law is published.

What is the purpose of a plant passport?

Plant passports ensure that plants and plant products can be traced throughout the supply chain, which is essential for maintaining biosecurity. The regulations are applied across the EU, which means stakeholders in all EU states must uphold the same minimum standards for plant health.