Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Toadstall Plants.

2. Some types of goods are exempt and cannot be returned for a refund, such as where they are perishable (e.g. plants) or where the service has been provided in full (e.g. delivery).

3. Under the Consumer Contracts Regulations, if you change your mind about a non perishable item you purchased within 14 working days, you are entitled to a full refund of the original purchase price for the goods you wish to return. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. Where you would like to return a non perishable item you have purchased, please contact us to let us know that you will be returning the item.

5. To be eligible for a return of a non perishable item, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

6. If the non perishable item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within 7 days.

8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take up to 5 working days to credit your account.

9. If a non perishable item you purchased was purchased with a discount code, then we will only refund the amount that you paid (and not the amount the item was listed for).

10. If a non perishable item you purchased was in a sale then it will not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.